How do I cancel my Tio Log Book subscription?

Tio subscriptions are paid annually in advance. If you choose to stop using Tio, simply contact us through or send an e-mail to and we will cancel your subscription payment for the following period. The current period is non-refundable and your access to Tio will continue until the end of your paid-for subscription period. You can at any time up to this point re-instate a valid payment method and maintain future access and use of Tio. If you choose to no longer subscribe to Tio please ensure you download a pdf of your Log Book for your future fire safety records.

How does the 30 day free trial work?

Simply click the free trial option from the website, register and start using  Tio.  If you like it, you will be guided to our Payment page via PayPal at the end of the 30 days trial or simply click the payment option when you login to activate the payment screen.

Will I have full functionality during the free trial?

Yes! The free period has full access to the product from day one and can be used to record and help manage your fire safety.

How do I access my VAT invoices?

VAT invoices can be downloaded from your Payments area within Tio. Your VAT invoice will be available within 24 hours of the payment being taken.

What are Tio’s company address details and VAT number?

Tio is a registered brand of Cogniscion Ltd
Cogniscion Limited
Registered Office: Edison House, 163 Dixons Hill Rd, Welham Green, Hatfield AL9 7JE
Company registration number: 10664317
VAT Registration number: 269582649
Our company details including VAT registration number are also shown on your invoice

How do I buy Tio? Must I use Paypal?

To start using Tio simply register your details here and start your free 30 day trial.  Once the trial has finished a payment of £49.99 +VAT will be taken for the annual subscription.  Subscriptions can be cancelled at any time.  Credit and debit card payments can be taken without the need for a PayPal account.

How long does my subscription last for?

Subscriptions are valid for 12 months and renew annually. The initial subscription period starts at the end of your free 30 day trial.

Will my payment be secure?

Yes payments are taken via PayPal's secure payment gateway.